We offer our International customers a 30-day trial and return period on all products. To make a return:

1. Send us an email at hello@bbhugme.com Please include the following information:

- Your order number and which product you wish to return.

- Product condition. If the product is unused, please confirm that it is unused/unwashed and if it has the original labels and packaging. If you’ve tried out the product and are unhappy with it, please let us know that it’s been used.

- Reason for return. For international and EU purchases, we do not cover the cost of shipping for returned items.

2. Please return the product to us following the instructions you receive via email.

Please note that returns can take up to 2 weeks for shipping, processing, and for customers to receive a refund on their account statement. Contact hello@bbhugme.com for any issues.

If your product arrived faulty or if you are missing a part of your order, please reach out to us at hello@bbhugme.com with your order number and a photo of the issue. After we review your request, we will quickly come back to you with a solution. If the bbhugme product was purchased through one of our retailers, please reach out to your initial point of purchase and they will assist you further.

Please note that when you receive your product, the pillow cover and Pebbles are packed separately from the inner pillow inside the dust bag. Please ensure that you have checked that all parts are included before contacting us about a claim.

Our products are designed for daily use during pregnancy, breastfeeding, and more. With proper care following the instructions on washing labels and packaging, bbhugme pillows will have a long lifetime. However, normal wear and tear can occur over time.

For products purchased through our web shops, bbhugme warrants the product, in its original packaging, against confirmed defects in material and workmanship for a period of one (1) year from the time your product was purchased, provided the product is only used for its intended purpose(s).

Please note our guarantee does not cover the items for a) general wear & tear, b) damage to the product due to failure to follow instructions on the product care label, c) stains or spills, d) normal decompression of the microbead filling, or any other normal wear and tear caused by frequent use.

Our warranty is only valid if our products are used properly: Pregnancy Pillows and Nursing Pillows should always be used with a cover. The inner pillows should only be hand washed. Any damage caused by washing the inner pillow in a washing machine will not qualify as a claim.

Please also keep in mind that our warranty policy does not cover bbhugme products purchased through unauthorized sellers. See a list of our authorized retailers here.