Hi! We are sorry to hear that the pillow hasn’t fully lived up to your expectations. We truly appreciate your feedback and apologize for any discomfort you’ve experienced.
Our pillow is designed to provide 5-point body support while lying on your side, but it can also be used in multiple ways. You can read more about how to best use the pillow for back support and other use cases here: https://us.bbhugme.com/blogs/topics/how-to-pregnancy-pillow
We also want to remind you that we offer a 30-day trial and free returns, so if it’s not the right fit, you’re welcome to return it. If you have any questions or need assistance, please reach out to us at hello@bbhugme.com—we’re happy to help! Hugs, bbhugme