Shipping & Returns

Q&A

WHEN WILL MY ORDER BE SENT?

All orders that are registered before 10:00 (Central European Time) on a business day, will be sent the same day. During busy times, when we have specific campaigns then it might take  longer time for us to send out your order. 

PRODUCTS OUT OF STOCK?

Should a product be out of stock in a certain color, and you are interested in when we will have it back in stock again, please contact our customer service at post@bbhugme.no and we will answer your question within 24 hours on working days.

I RECEIVED THE WRONG PRODUCT, WHAT DO I DO?

If you have received the wrong product, please contact our Customer Service at post@bbhugme.no. We will do our best to contact you within 24 hours on a working day.

CAN I CANCEL MY ORDER?

Please email us as soon as possible. As we work around the clock we can not guarantee that we can cancel an order in time. We will, however, always do our best to assist our customers with the cancellation of any order.

WHAT HAPPENES IF MY ORDER IS DELAYED?

If any delays occur, you have the right to cancel the purchase if you do not agree with the new delivery time. If you wish to cancel your purchase due to delayed delivery and have pre-paid for your items, we will refund the money into your account within a few days.

Shipping & Delivery

PAYMENT

We accept orders from all over the world when paying with Visa, Mastercard or PayPal.

ORDER CONFIRMATION

After you have placed and paid for your order we will send you a confirmation to your e-mail address. The moment your order is packed and ready to go, you will receive another e-mail with your shipping confirmation.

DELIVERY TIME

We have three different distribution partners. For orders within Norway we use ÙPS. For international & European orders we use DHL. For UK orders we use Royal Mail & Parcelforce UK - depending on your order size. 


Delivery within EU: DHL express 3-4 business days.
Delivery outside of EU: DHL express 4-5 business days.
Norway with UPS: 3-4 business days.

UK with Royal Mail: 1-3 business days. UK with Parcelforce: 2-5 business days.

During busy times, when we have specific campaigns then it might take  longer time for us to send out your order. 

Is your country not available on the shipping page?
No problem, please contact us at post@bbhugme.no and we will help you.

All our Scandinavian & International orders are shipped from our warehouse in Kungsbacka, Sweden. Our products ordered before 12 am are shipped the same day!

All our UK orders are shipped from our warehouse in Warwickshire. 

VAT

When ordering to a country outside the European Union you may have to pay an extra tax / customs fee depending on the value/ weight of your order. These duties are established by the country the goods are delivered into, and we at bbhugme do not have any influence over it. Please note that when ordering goods to be received outside the European Union, VAT is not applicable and thus the order's sales price will not be subject to VAT. For more information, please contact your local customs office as they will be able to assist you further.

Return & Claim

RETURN

N.B. Please email us at post@bbhugme.no confirming that you have shipped your product to one of our addresses below.

Under Norwegian law, there is a 14 days returns policy. The returned item(s) must be unused and undamaged, with all labels and original packaging remaining. The customer is responsible for ensuring that the package is not damaged or lost when returning it to us. The return postage fee is paid by the customer. We cannot accept returns if: An item is returned dirty, worn or shown sign of being used.
We guarantee that the bbhugme® product you receive is flawless when shipped. Should you receive a faulty product, please contact us immediately, but no later than 14 days after collection. Please provide a detailed description together with a photo. The faulty item must be in unused condition. Upon receiving the item and approving the claim we return to you a replacement, if in stock. If out of stock we will return any payment for the item.

Our products are ideal for daily use during pregnancy, breastfeeding and more. With proper care following instructions on washing labels and packaging, bbhugme® will keep providing you family with relaxation and fun. However, normal damage from wear and tear will not be covered.
Warranty is only valid as long as our products are used properly -pregnancy pillow is used with a sleeve and washed by hand. Therefore, any damage caused by washing the inner pillow in a washing machine will not qualify as a return.


Return address for customers: Reach Logistics, Arendalsvaegen 40 Kungsbacka 434 39 SE.

Return adresse for UK customers: EWFulfilment Ltd. Common Lane Industrial Estate, Kenilworth, Warwickshire, CV8 2EL

CLAIM

Please email us at post@bbhugme.no regarding your claim.